Our Policy on fitting materials supplied by the customer.

We prefer to supply our own materials for the projects we undertake, In order to ensure we can meet our customer’s expectations of high quality and trouble-free installation.

We apply a mark-up on materials that we supply. This covers a whole range of ancillary services, which we understand are not always uppermost in the customer’s mind at the time of quotation.

We appreciate that when budgets are tight, it can be tempting to look for bargains online, and to then engage with tradespeople on a ‘labour only’ basis.

Whilst we are prepared to work with either scenario, experience suggests that it is important to be clear from the very start where potential pitfalls may be hidden, and we’re saving money may turn into a very expensive option.

We regret to inform you, that we are not able to accept any costs arising from delays, faults, incompatibility or other problems caused by materials supplied by others.

We provide good quality materials from reputable suppliers, who offer enforceable warranties and who have a track record of supplying good service. In our experience this greatly reduces delays, stress and worry on a project. We do not buy from online auction sites, or from the importers who advertise heavily on TV. All products are brand new, and of the best quality.

The table below illustrates some of the issues that may arise during some projects, and what cost implications there may be for you.